Frequently Asked Questions

Frequently asked questions about our products and services.

Carpet

Where does my MAANA STUDIOS carpet come from and how is it made?

All of our carpets are hand-knotted or woven in the Moroccan atlas . Sheep's wool is usually used for this, less often cotton. A carpet from MAANA STUDIOS is both a unique piece and a natural product.

Would you like to find out more about the origin and production of our carpets? You can find that here . There you will even find a video that provides insights into the production and accompanies the manufacturing process step by step.

Are MAANA STUDIOS carpets produced under fair conditions?

What sets MAANA STUDIOS apart and sets it apart from other retailers: We know our carpet suppliers and manufacturers personally. With some of them we not only have a long-term business relationship on an equal footing - over time this has developed into friendships.

Thanks to the close and transparent cooperation, we can rely not only on quality, but also on fair working conditions . In Morocco, carpet weaving is traditionally the responsibility of women. Purchasing carpets from women's cooperatives paves the way for greater financial independence, as the weavers are regularly and appropriately paid and have social security.

Our carpets are manufactured under Label STEP conditions. The label is a non-profit fair trade organization that advocates for the well-being of weavers and workers in the handmade carpet industry.

What does Beni Ourain mean, the design of our Timeless Knotted Collection?

Moroccan Berber carpets are always named after the tribe - originally the family - that traditionally produces them. “Beni Ourain” is a Berber tribe of the northeastern (Middle to High) Atlas Mountains. The classic pattern of Beni Ourain carpets is the dark diamond on a light background.

Would you like to find out more about the Beni Ourain carpet type ? Click here for our information text

What is the difference between Beni Ourain/Timeless Knotted and M'rirt/Ultimate Knotted?

“M'rirt” is a region in the Middle Atlas. M'rirt carpets are significantly more densely knotted than Beni Ourain carpets. As a rule, twice as much sheep's wool is used in their production, which makes them heavier and even fluffier. Since the work required to produce a M'rirt is correspondingly higher, they are traded as particularly high quality and exclusive.

Would you like to find out more about the Beni Ourain and M'rirt carpet types ? Click here for our information text

What is the difference between knotted and woven carpets?

The difference between a knotted and a woven carpet is the style . Both carpets are made by hand: in woven carpets the wool fiber is woven using a frame, in knotted carpets it is knotted without any aids. Knotted carpets are usually medium to high-pile, while woven carpets are usually flat. The amount of work and material used tend to be higher with the knotting variant.

How do I know if a carpet is in stock or to order made to measure?

We do not have all the carpets that you find in our online shop in stock. Only those carpets that are expressly marked with “variants in stock” are in stock. You can view these at any time in our showroom. If there are several variants of a carpet, i.e. different sizes, this will also be displayed to you. If the carpet you want is not (no longer) in stock, is too small or too large, there is always the option of having it made to measure. This option will be given to you as “Create your own” .

Which carpet type is suitable for which living space?

Of course, you basically have a free hand when it comes to staging your carpet, but different types of carpet have different advantages. While a deep-pile Beni Ourain made of sheep's wool looks particularly good in the bedroom or living room, a flat-woven kilim is ideal for the hallway, kitchen or children's room.

What size, color and placement is right for my home?

If you are unsure about the size or placement of your rug, our size guide can help you choose the right rug with valuable tips: Link to the guide

Our extensive and varied range of advice offers you further options for support - contact us by phone, email, LiveChat function or contact form, come visit us in the showroom or invite us to your home.

Are sheep wool rugs suitable for small children and pets?

At MAANA STUDIOS you will find both robust, washable carpets made of cotton as well as hard-wearing and long-lasting carpets made of sheep's wool . Both variants are suitable for both children and pets. There often seem to be great concerns about wool carpets in particular, not least because of their light color and supposedly fluffy fibers. But this concern is completely unfounded. Sheep's wool is not only dirt and water-repellent, but also an allergy-friendly natural product, as its antistatic properties bind fine dust from the air. Sheep's wool can also help detoxify and improve indoor air. Small children and pets shouldn't stop you from buying a carpet: If you choose one of our high-quality sheep's wool carpets, you're not only doing something good for yourself, but for them too!

Pro tip: Go for more patterns and colors or one of our vintage pieces if you want the signs of everyday wear to be less noticeable.

When is professional carpet cleaning necessary?

There is a need for professional carpet cleaning, especially if the need is acute (stubborn and large stains or a strong, annoying smell of wool). However, if you want your carpet to last for several decades - yes, it has the potential! - and is passed down from generation to generation, it is recommended to have it professionally cleaned every two to three years . By completely removing dirt and dust deposits, your carpet will be fresh again and appear like new. With regular cleaning you not only bring great joy to your carpet and the next generation, but also to yourself!

You can book using the following link: https://www.mybeni.ch/products/carpet-cleaning .

Services

Can I have my carpet cleaned at MY BENI?

If you have not had success with the stain treatment yourself, you can have your carpet professionally cleaned at MAANA STUDIOS This is particularly recommended for stubborn and large stains such as those caused by coffee or red wine. Bring your carpet to our showroom or send it by post to our showroom address and we will take care of your problem. Of course, our cleaning offer applies not only to MAANA STUDIOS carpets but to carpets of all types and origins. You can book using the following link: https://www.mybeni.ch/products/carpet-cleaning . Simply select the length and width of your carpet using the controller and the price for cleaning will be displayed.

If you would like to get advice on removing stains beforehand, you can do this by telephone, email, LiveChat function or contact form, or you can visit us in person in the showroom - we are always happy to welcome you.

Can I have my carpet odor treated at MY BENI?

If you have not had success with the odor treatment on your own due to exposure to the sun for several days, you can have your carpet professionally odor treated at MAANA STUDIOS. Simply bring your carpet to our showroom or send it by post to our showroom address and we will take care of your problem. Of course, our cleaning offer applies not only to MY BENI carpets, but to carpets of all types and origins. You can book using the following link: HERE . When you select the length and width of your carpet using the slider, you will see the price of the cleaning.

If you would like to get advice on odor treatment beforehand, you can do this by telephone, email, live chat function or contact form, or you can visit us in person in the showroom.

Can I have my carpet repaired at MY BENI?

In addition to professional cleaning, MAANA STUDIOS also offers repairs . Simply bring your carpet to our showroom or send it by post to our showroom address and we will take care of your problem. Of course, our repair offer applies not only to MAANA STUDIOS carpets, but to carpets of all types and origins.

If you would like to get advice beforehand, you can do so by telephone, email, LiveChat function or contact form.

How and where can I get advice?

MY BENI's advisory services are extensive and diverse. Contact us by phone, email, LiveChat function or contact form, come visit us in the showroom or invite us to your home.

What can I expect when I visit a MAANA STUDIOS showroom?

When you visit us in our Zurich showroom, you will be greeted by an open-minded team who will guide you personally and expertly through our offerings and services. It is very important to us to respond to your individual needs and ideas - your new carpet should ultimately fit you and your home and bring lasting joy! All carpets in stock (marked “in stock” in the online shop) are on display there, and color and material samples are available for custom-made products. If you come by car, there are parking spaces and - if your purchase is larger - a spacious goods lift.

No matter whether you come to us to shop, for advice or just to have a chat - the important thing is that you have a pleasant experience! Make yourself comfortable in our lounge with a coffee or soft drink, leaf through a book and enjoy the mix of industrial chic and Moroccan flair. We are looking forward to your visit!

Our address: Grubenstrasse 38
8045 Zurich

You can find further information and our opening times here: https://www.maanastudios.com/pages/unser-showroom .

Can I view carpets before purchasing?

You can come and see all carpets that are marked “in stock” in our online shop in our showroom at any time. If you are particularly impressed by one or more carpets, please feel free to write us a short email or call us in advance. This way we can prepare the carpets and put them aside for your visit.

Our address: Grubenstrasse 38
8045 Zurich

You can find further information and our opening times here: https://www.maanastudios.com/pages/unser-showroom .

Can I try rugs before making a purchase?

Since it is important to us that your home and your new carpet are the perfect fit, you have the opportunity to test carpets at MAANA STUDIOS. You can try out up to three carpets for a maximum of one week . After your visit to our showroom, you can take several carpets home with you, run through all the scenarios, get advice and take enough time to make your decision. Carpets that you have on trial are marked as reserved online until you release them again.

How long does the delivery of my MAANA STUDIOS carpet take?

Free delivery within Switzerland

The delivery time for carpets in stock is 3-5 working days.

The delivery time for customized carpets is 8-14 weeks including production time.

Free delivery to the EU

Local duties and taxes are borne by MY BENI AG.

The delivery time for carpets in stock is 4-6 working days.

The delivery time for customized carpets is 9-15 weeks including production time.

All deliveries are sent via DHL Express.

Free delivery to the rest of the world

The delivery times correspond to the delivery times to the EU.

Local duties and taxes are borne by customers.

Customized

Your carpet is knotted and woven by hand according to old traditions. Several specialists usually work on a carpet over a period of 5-10 weeks.

How are MY BENI carpets shipped?

Your carpet - whether in stock or custom-made - will be packed and shipped by us in the MY BENI showroom. Unless otherwise agreed, delivery will be made to the address you provided. Shipping is carried out by Swiss Post or another delivery service selected by MY BENI AG.

Deliveries outside Switzerland are sent with DHL .

You can read more about the delivery of our carpets in our terms and conditions: https://www.mybeni.ch/pages/terms-and-conditions .

Can I return a rug if I don't like it?

You can return carpets in their original packaging, undamaged and unused up to 14 days from purchase in the showroom or from delivery when purchased in the online shop. After the goods arrive, you will receive the amount you paid back.

Discounted carpets are generally non-returnable. If you would like to view and/or try out a discounted carpet before completing your purchase, please contact us.

Custom rugs cannot be returned.What if you don't like what you ordered? Of course we hope that never happens! We are happy to answer any questions you may have before placing a custom order to ensure you are 100% satisfied with your unique design.


You can find out more about your right of return under our terms and conditions: https://www.mybeni.ch/pages/terms-and-condition .

Care

What care does my sheep's wool carpet need?

Our carpets are all very easy to care for and robust. Natural wool has a high proportion of essential oils and therefore has a dirt-repellent effect. The carpets like to be vacuumed regularly, that's all they need.

It happens that our carpets initially shed excess wool from production. The problem goes away after repeated vacuuming.

Do not use a vacuum cleaner with a blow bar or rotating brush.

For more stubborn stains, please contact us . We will analyze the situation and refer you to a carpet cleaning specialist. Cleaning can also be booked online with us.

Please DO NOT use aggressive chemicals for cleaning. There may be discoloration or hardened wool, which cannot be reversed.

Can I vacuum my sheep's wool rug?

You can and you even should! The special nature of the organic wool fiber reduces the deep penetration of protection and dust, which is why your carpet can be easily removed by vacuuming . At the beginning it may be that a little excess wool comes out as a result of cleaning - this is not a bad thing and will subside over time.

How do I treat light stains?

A small stain on the carpet can be caused by one
clean, undyed cloth, a little water and natural soap.

How do I treat my carpet's wool smell?

Since your carpet is a natural product, its natural wool smell may come through. If this bothers you, you can expose it to direct sunlight for a few days: simply spread it out in your garden or hang it over the parapet of your balcony - depending on the size of the carpet, maybe even your window will do. This tried and tested method has always been used in Morocco to remove the smell of wool from carpets. It's best to turn it occasionally so that both sides are exposed to the sun.

Custom made

How are carpets made to measure?

Ordering a made-to-measure rug is quick and easy thanks to our customizer : select the rug design, determine the size, determine the fringes, complete the order and look forward to your custom-made rug of your choice! As soon as we receive your order, we will pass it on to our colleagues in Morocco. Your carpet will be made by hand there. As soon as your carpet arrives in our showroom, we will check it, remove it and send it to you.

If you would like to get advice on custom-made products beforehand, you can do this by telephone, email, LiveChat function or contact form or visit us in person in the showroom: https://www.mybeni.ch/pages/service .

Are made-to-order rugs more expensive than stock ones?

In terms of price, it makes no difference whether you choose a carpet from our range or a made-to-measure carpet. Custom-made carpets in the Timeless Knotted quality cost 300.- per square meter, carpets in the Ultimate Knotted quality 650.- per square meter and carpets in the Essential Flatweave quality 300.- per square meter.

In particular, the amount of material processed (twice as much sheep's wool in Ultimate Knotted as in Timeless Knotted), the amount of work (knotting) and the amount of follow-up work (washing, brushing, combing) are decisive for differences in pricing. Whether a carpet has more or less pattern or color is irrelevant.

Vintage carpets are excluded from this regulation because, in addition to the style, use of materials and workload, other factors are important (including age, condition, exclusivity).

How long does it take to make a carpet to measure?

We calculate 8 to a maximum of 15 weeks to produce a custom-made carpet. If you order online, the calculated delivery date will be displayed to you before you complete your order (under "Delivery" ). If there are any delays, we ask for your understanding - your carpet is made by hand and takes a long journey. You can track the status of your order at any time and see which station your carpet is currently passing through - whether it is still in the hands of its weaver or has just crossed the Mediterranean.

How do I find out about the status of my custom-made product?

You can track the status of your order at any time and see which station your carpet is currently passing through - whether it is still in the hands of its weaver or has just crossed the Mediterranean. You will receive the corresponding link via email with your order confirmation.

Non-slip mats

When do I need a slip mat for my carpet?

Adding a non-slip mat makes sense if your carpet is light and/or smaller . This is especially true for kilims and vintage pieces. With large, heavy carpets - for example M'rirts - the risk of slipping is lower. However, the condition of the surface and the placement of the carpet are also crucial: for stone floors or tiles and in busy living areas , we recommend purchasing a non-slip mat.

Non-slip mats not only reduce the risk of accidents, they also increase walking comfort and cushion the impact. They also protect carpets and floors from wear and tear.

Here you can access the purchase option . When you select the length and width of your carpet using the slider, you will see the price for the non-slip mat.

How does a MY BENI slide mat differ from a conventional one?

We purchase a high-quality product from a Swiss company that we cut by hand - in the MY BENI showroom - and can therefore adapt to your carpet with centimeter precision. With an anti-slip fleece height of 4.2mm, our anti-slip mats are comparatively thick, and they also stick without sticking.

Here you can access the purchase option .
When you select the length and width of your carpet using the slider, you will see the price for the non-slip mat.

Can and should I clean my slide mat?

You can wash your MY BENI non-slip mat in the washing machine at 40 degrees , but this is rarely necessary: ​​small signs of wear are cosmetic blemishes that do not affect its adhesive function. If it has already been in use for a few years or you would like to store it fresh and clean, you have the option to do so.