General terms and conditions of the company MY BENI AG

The following regulations regarding the conclusion of the contract apply to orders and purchases from MY BENI AG.

The imprint and the privacy policy are part of the terms and conditions.

The following General Terms and Conditions ("GTC") apply to the customer and the supplier (MY BENI AG) , to purchases and orders in our MY BENI AG showroom and to online orders on maanastudios.com, in the version current at the time of purchase or placing an order. An integral part of the GTC are the data protection provisions, which can be found on the website https://maanastudios.com/pages/datenschutz .

The website maanastudios.com is owned and operated by MY BENI AG. The General Terms and Conditions may be supplemented or changed at any time at the discretion of MY BENI AG. The version of these General Terms and Conditions applicable at the time of the order is decisive and cannot be unilaterally changed by the buyer for the order.

Any terms and conditions of the customer that deviate from, supplement or contradict these General Terms and Conditions will only be accepted if we have expressly agreed to their validity in writing.

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Terms of Use for purchases in stores and in the online shop of MY BENI AG

When you make purchases in our showroom or in the MY BENI AG online shop, you accept these terms and conditions as well as the privacy policy, which can be found on the website https://maanastudios.com/pages/datenschutz . Customers who shop in MY BENI AG stores are also obliged to comply with the house rules of MY BENI AG stores. Anyone who violates the house rules or an imposed ban on entry will not be served and may be expelled from the store.

When placing your order, both in the showroom and online, you as the customer must provide truthful and complete information.

subject matter of the contract, product characteristics

The subject of the contract are the goods specified in your order and listed in the order confirmation at the retail prices stated in the MAANA STUDIOS showroom or in the online shop. Price and range changes, technical changes, errors and omissions are reserved, even if these affect the availability of the goods. The properties of the ordered goods are based on the product descriptions in the MAANA STUDIOS showroom or online shop. Product images on the website may be inaccurate. In particular, colors may vary for technical reasons. Images are for illustrative purposes only and may differ from the actual product. Technical data, weight, dimensions and performance specifications are given as accurately as possible, but may show the usual deviations. The absence of properties described in the online shop does not constitute a defect in the products delivered to you.

The presentation of goods and prices in MAANA STUDIOS showroom and website is a non-binding (online) catalogue and not a legally binding offer.

conclusion of contract, transfer of risk

Conclusion of the purchase contract in our showroom

The conclusion of the purchase contract in our MAANA STUDIOS Showroom comes into effect when you have paid the price for the goods and MY BENI AG has handed over the goods to you. If the price is obviously incorrect, MY BENI AG has the right to cancel the purchase of the goods and refund the purchase price. You have the option of repurchasing the goods at the correct price. When purchasing in our MY BENI AG showroom, the benefit and risk of the purchased goods are transferred to you immediately upon delivery of the goods.

conclusion of the purchase contract in the online shop

The order you submit in the online shop represents an offer to conclude a contract and can be freely accepted or rejected by MY BENI AG. The purchase contract is only concluded when we send you a separate order confirmation by email within 5 days of placing your product order. The order confirmation is the official order confirmation. No contract is concluded for ordered products that are not listed in the order confirmation; this can refer to products that are offered in the online shop but can no longer be delivered at the time your order is received, for example. If the price is obviously incorrect, MY BENI AG has the right to cancel the order for the goods and refund the purchase price. You have the option of reordering the goods at the correct price. If no contract is concluded, we will refund all payments already made. The benefit and risk of the ordered goods pass to you when the goods are handed over to the Swiss Post, a courier or another transport company.

withdrawal from the purchase contract

Once a purchase agreement has been entered into, it can be cancelled until 7:00 a.m. the next day.

borrow items

You have the option of renting a carpet from our store by providing your correct details (name, email, address, telephone number) and taking it home for 7 days to try it out. The carpet must be returned to our showroom undamaged and on time. If this is not the case, we will charge you the full price of the product.

More

In our online shop, sales are made exclusively to private customers who are at least 18 years old and have full legal capacity. By submitting your order, you acknowledge this provision and confirm that you are authorized to purchase so that this regulation and the legal provisions for the protection of minors can be complied with. Sales to private customers are only made in commercially available quantities.

Prices, Payment and Retention of Title

For orders in our MAANA STUDIOS showroom and in our online shop, the prices stated at the time of the order apply. The prices stated are retail prices in Swiss francs (CHF) including statutory VAT. Costs and fees for the use of certain payment methods are not included in the prices. Deliveries for Switzerland, EU and UK and the rest of the world are free of charge. Payment for the items in the online shop is made using the payment methods specified in the order process, namely credit card (Visa, Mastercard, American Express), TWINT, ApplePay, PayPal, invoice or instant payment (via Klarna), Heidi Pay or a gift voucher, each in accordance with the conditions specified there. In our At the MAANA STUDIOS Showroom we also accept payment in cash or with an EC and credit card (all common cards accepted) as well as Twint. We reserve the right to exclude certain payment methods and, if necessary, to carry out a credit check for deliveries on account. If you pay by credit card, your credit card will be charged with the invoice amount when the order process is completed. If you pay on account, the invoice amount is due for payment and must be transferred within the specified payment period. If the payment has not been received by MY BENI AG within the deadline, you will be in default. The option of paying in installments is not available. If you are in default, MY BENI AG will charge a reminder fee from the 1st reminder after the payment reminder, which will be added to the outstanding amount plus default interest. The goods remain the property of MY BENI AG until full payment has been made.

Delivery for products from stock

You have the option of picking up the items ordered in the online shop in our showroom. If you do not pick up the ordered and paid items within 7 days of delivery - without contacting us again - MY BENI AG is entitled to take the affected items back into stock and issue the customer with a corresponding credit note. In such a case, the purchase price will be refunded and your right to receive the ordered items will expire.

Unless otherwise agreed, delivery will be made to the address you provided. Shipping will be carried out by Swiss Post or another delivery service selected by MY BENI AG to addresses worldwide.

Delivery is free for Switzerland, EU and UK and the rest of the world. The delivery times stated for shipping are for reference purposes only and are therefore only approximate. Disruptions that are not caused by us or a company commissioned by us (such as logistics companies for contract fulfillment) as well as force majeure can further delay delivery. We will inform you of such shipping disruptions as soon as we become aware of them. MY BENI AG is not liable for delivery delays caused by manufacturers, third parties or by force majeure.

For deliveries from Switzerland to countries outside the EU, additional costs may be incurred upon import into the destination country (customs, VAT, duties or service charges). These additional costs vary depending on the local laws and regulations of the destination country as well as the weight and value of the shipment and will be charged to the customer or the recipient of the goods.

Delivery of custom-made products

Delivery times are stated on the product page (usually 9-15 weeks). Delays may occur in individual cases for custom-made products and special orders. After 30 days of delay (after the 14 weeks) you can withdraw from the purchase. Such withdrawal or cancellation on your part must be made in writing, either by email to hello@maanastudios.com or by post to the following address: MY BENI AG, Grubenstrasse 38, 8045 Zurich.

right of return, exchange

Important: Discounted products are generally not exchangeable. If you would like to test a carpet at home, please contact us in advance or shortly after ordering via hello@maanastudios.com or chat.

Return for products from stock

You have the right to return purchased goods under the following conditions. The return period is 14 days from the purchase of the goods in the showroom or from the delivery of the goods when purchased in the online shop. This means that the goods can be returned within the period after the package has arrived, in their original packaging, undamaged and unused. You will receive the amount paid back after the goods have arrived. You are responsible for the return transport.

Return address: MY BENI AG | MAANA STUDIOS Showroom - Returns, Grubenstrasse 38, 8045 Zurich

Please always enclose the original delivery note.

Return for custom-made products

Custom-made products and special orders are excluded from the right of withdrawal or cancellation.

exchange

Purchased goods can be exchanged within the time limits specified above and under the conditions of proper return in our showroom. Goods excluded from return cannot be exchanged.

Withdrawal and cancellation, default of acceptance by the customer

Withdrawal and cancellation by the customer

If the ordered product cannot be delivered FROM STOCK within 4 weeks of the order confirmation being issued or sent, you will receive a notification by email. In this case, you have the option of withdrawing from the purchase or order and canceling it within 7 days of receiving this notification. Such withdrawal or cancellation on your part must be made in writing, either by email to hello@ maanastud ios.com or by post to the following address: MY BENI AG, Grubenstrasse 38, 8045 Zurich.

The delivery times for CUSTOM-MADE PRODUCTS are usually 8-15 weeks and depend on the carpet size and type. In individual cases, there may be delays for custom-made products and special orders. After 30 days of delay, after 14 weeks for Switzerland and the EU and after 15 weeks for the rest of the world, you can withdraw from the purchase. Such withdrawal or cancellation on your part must be made in writing, either by email to hello@maanastudios.com or by post to the following address: MY BENI AG, Grubenstrasse 38, 8045 Zurich.

Non-delivery or cancellation by MY BENI AG

If MY BENI AG cannot deliver the ordered product, you will receive a notification by email. In the event of such non-delivery or cancellation, we will refund the purchase price already paid for the goods to the payment method used for the purchase. In the case of refunds from purchases on account, the credit will be made to your corresponding account. In any case, you are not entitled to claim damages against MY BENI AG.

delay in acceptance by the customer

If you do not accept the goods delivered to you or do not collect them from the post office or a designated post office box within the period specified by the post office or delivery service, you will be in default of acceptance on the day after the attempted delivery or after the expiry of the collection period. Failure to accept the delivery of goods in accordance with the purchase contract does not release you from your obligation to accept this delivery and to pay all amounts owed in accordance with the purchase contract on time. The shipping costs and all other costs incurred by MY BENI AG as a result of your default in acceptance are at your expense.

warranty and guarantee

You are obliged to check the purchased goods for transport damage and other damage immediately upon receipt and to report any defects to us immediately to customer service, but no later than within 3 days, in writing by letter or email to hello@ maanastud ios.com .

data protection

MY BENI AG guarantees the protection of your personal data for all purchases, whether in our showroom or in the online shop, as well as when using our website. Information on the processing of your personal data can be found in the MY BENI AG privacy policy, which is available on our website at https:// maanastud ios.com/pages/datenschutz in the current version. The privacy policy forms an integral part of these terms and conditions and is the basis for our use of your personal data. You hereby agree that MY BENI AG is permitted to use the personal information provided by you within the framework of the aforementioned privacy policy. We can adapt the privacy policy at any time without prior notice.

service

If you have any questions regarding purchases, our services or online orders, you can contact us by phone at +41 44 500 10 79 or by email at hello@ maanastud ios.com from Monday to Friday from 11:00 a.m. to 7:00 p.m.

Final Provisions

The contract language is German.

Should individual provisions of these General Terms and Conditions be or become invalid, all other provisions shall remain unaffected.

In the event of any discrepancies or disputes in connection with these Terms and Conditions and the business relationship between you and MY BENI AG or in connection with the MY BENI AG online shop, Swiss law shall apply exclusively.

The place of jurisdiction is the ordinary courts at the registered office of MY BENI AG (Zurich).

Status: July 24, 2024