Shipping and returns

We always strive to serve and satisfy our customers as quickly as possible.

Shipping overview

Our customers benefit from free delivery worldwide:

region delivery time Delivery costs
Switzerland From stock: approx. 3-5 working days
Made to measure: 8-14 weeks
For free
EU & UK From stock: approx. 4-6 working days
Made to measure: 9-15 weeks
Free (1)
Rest of the world
From stock: approx. 4-6 working days
Made to measure: 9-15 weeks
Free (2)

(1) For deliveries within the EU, any local taxes, customs duties or fees are borne by MY BENI AG.

(2) For deliveries outside Switzerland and the EU, local taxes, customs duties or fees may apply to our customers.

Overview of returns

If you order from stock, you benefit from a 14-day return policy. Custom-made products and special offers are excluded.

Free return shipping is only possible within Switzerland. If the item is returned from outside Switzerland back to Switzerland, fees may arise.

Shipping from Switzerland

Unless otherwise agreed, delivery will be made to the address you provided. Shipping takes place via Swiss Post or another delivery service selected by MY BENI AG. You also have the option of picking up the items ordered in the online shop from our showroom. If you do not pick up the ordered and paid items within 7 days of the order date and have not contacted us about this, MY BENI AG is entitled to take the affected items back into inventory and issue the customer a corresponding credit note . In this case, the purchase price will be refunded and your previous right to receive the ordered items will expire.

The delivery times stated under “Shipping” are for reference purposes only and are therefore only approximate. Disruptions that are not caused by us or a company commissioned by us (such as logistics companies for contract fulfillment) may further delay delivery. We will inform you about such shipping disruptions as soon as we become aware of them. MY BENI AG is not liable for delivery delays caused by manufacturers, third parties or by force majeure.

When delivering from Switzerland to countries other than the EU, additional costs may be incurred when importing into the destination country (customs, VAT, duties or service fees). These additional costs vary depending on the local laws and regulations of the destination country, as well as the weight and value of the shipment, and will be charged to the customer or the recipient of the goods.
CO2-neutral shipping

We take great care to ensure that our supply chains are as environmentally friendly as possible. To ensure this, we use the Swiss Post's "Pro Clima" shipping service for deliveries within Switzerland.

proclima

Delivery of made-to-measure products

The delivery times are stated on the product page and are usually 8-15 weeks, depending on the size and type of carpet. In individual cases there may be delays in custom-made products and special orders. After 30 days of delay beyond the stated 14 weeks (Switzerland) and 15 weeks (EU and rest of the world), you can withdraw from your purchase. Such withdrawal or cancellation on your part must be made in writing, either by email to hello@mybeni.com or by post to the following address: MY BENI AG, Grubenstrasse 38, 8045 Zurich.

Withdrawal from the purchase contract

After you have entered into a purchase contract, you can cancel it until 7:00 a.m. the next day and get your money back.